Shipping policy


Shipping Policy

This Shipping Policy outlines the processing timelines, delivery expectations, and fulfillment standards applicable to all orders placed through Platinum. Our objective is to ensure timely, reliable shipment of all products while maintaining transparency throughout each stage of the fulfillment workflow.

 

1. Order Processing

 

  • Standard processing time is 1–2 business days (Monday–Friday, excluding holidays).
  • Orders placed after 3:00 PM EST will begin processing on the next business day.
  • High-volume periods may require an additional processing window; however, all orders will be fulfilled as expeditiously as operational capacity permits.

 

2. Domestic Shipping (United States)

 

 

 

 

We offer the following domestic delivery options:

 

 

Standard Shipping

 

  • Delivery timeframe: 3–7 business days
  • Carrier: USPS, UPS, or FedEx (based on optimization of routing and service availability)


Expedited Shipping

 

 

  • Delivery timeframe: 2–3 business days
  • Additional shipping charges apply, calculated at checkout.


Priority or Express Options

  • Delivery timeframe: 1–2 business days
  • Available for select regions; rates calculated in real time at checkout.

 

All delivery estimates are contingent upon carrier performance and may vary due to weather events, routing changes, or other logistical disruptions outside our control.

 

3. Tracking and Delivery Confirmation

  • Tracking information is issued via email once the order has been dispatched.
  • Customers are responsible for providing accurate shipping information at checkout.
  • Platinum is not liable for delays or non-delivery resulting from incomplete or incorrect addresses.

 

4. International Shipping

(optional—include only if applicable)

If international shipping is enabled:

  • Delivery timeframe: 7–21 business days, varying by destination.
  • Customs duties, VAT, or import taxes are the responsibility of the recipient.
  • Shipments may be delayed by customs inspections; such delays fall outside our operational control.

 

5. Lost, Delayed, or Stolen Packages

  • Once a package is transferred to the carrier, responsibility for transit lies with the carrier.
  • In the event of a lost or significantly delayed shipment, customers should contact the carrier directly using the tracking number provided.
  • Platinum will assist in filing carrier inquiries when necessary, but replacement decisions are made on a case-by-case basis.

 

6. Order Changes and Address Modifications

  • Modifications to an order (including address changes) must be submitted within 1 hour of purchase.
  • After processing begins, changes cannot be guaranteed.

 

7. Contact Information

For shipping-related inquiries, contact our support team:

📩 support@platinum.com (or your preferred email)

Include your order number to expedite the review process.

 


🌍 International Shipping Policy.

Platinum proudly ships worldwide from our fulfillment location in Raleigh, North Carolina, USA. Below you’ll find detailed information regarding international delivery timelines, customs responsibilities, and shipping expectations.

 

 


🌍 International Shipping Availability

 

 

 

We ship to most countries, including:

  • Canada
  • United Kingdom
  • Europe
  • Australia
  • New Zealand
  • Caribbean territories
  • Select countries in Asia, Africa, and South America

 

If your destination is not listed at checkout, contact us and we will confirm availability.

📦 International Processing Time

  • Orders are processed within 1–2 business days (Mon–Fri).
  • Orders placed after 3 PM EST begin processing the next business day.
  • During high-volume periods (holidays, new releases), processing may extend to 2–3 business days.

 

All shipments depart from Raleigh, NC.

✈️ International Delivery Timeframes

Delivery times vary based on location and carrier:

Standard International Shipping

7–21 business days

Expedited International Shipping

5–10 business days (when available)


Please note:

Shipping times do not include customs processing delays which vary by country.

💱 Duties, Taxes & Customs Fees

 

All international orders may be subject to:

  • VAT (Value Added Tax)
  • Customs duties
  • Import taxes
  • Brokerage fees

 

These fees are not included in your purchase price and are the responsibility of the customer.

Delays caused by customs are outside our control.


🔎 Tracking & Updates

  • Tracking numbers are provided for all international shipments.
  • Tracking updates may experience delays depending on the destination country’s scanning procedures.

 

❗ Lost, Delayed, or Stuck Packages

Once a package leaves the U.S., final delivery is handled by the destination country’s postal service.

If a package becomes delayed or stalled in customs:

  • Contact your local postal authority with your tracking number
  • We can assist in opening a trace if needed

 

Platinum is not responsible for packages lost due to incorrect addresses or customs holds.

📬 Correct Shipping Information

To ensure smooth delivery:

  • Please double-check your international address
  • Include apartment/suite numbers
  • Use English characters

 

Incorrect or incomplete addresses may cause long delays.

📞 Need International Help?

Contact us anytime at:

📩 support@platinum.com (or your preferred email)

Include:

  • Full name
  • Order number
  • Shipping country

 

We will assist you as quickly as possible.